Privacy Policy

Last updated: July 2026

At Manchester United Muslim Supporters' Club ("MUMSC", "we", "our" or "us"), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have under UK GDPR and the Data Protection Act 2018.

1. Information We Collect

Depending on the services you use, we may collect:

• Personal Information

• Full name

• Email address

• Telephone number

• Country and city

• Date of birth

• Gender

• Membership Information

• MUMSC membership details

• Manchester United Official Membership number (where provided)

• Season Ticket information (where provided)

• Membership verification evidence

• Supporter verification information

• Family Member Information

Where you register children under the age of 16, we collect:

• Name

• Date of birth

• Gender

• Manchester United membership number (if applicable)

• Parents or guardians remain responsible for providing this information.

2. How We Use Your Information

We use your information to:

• Process and manage your MUMSC membership

• Verify eligibility for membership benefits

• Verify Manchester United Official Membership where required

• Administer ticket ballots and ticket eligibility

• Communicate with you about your membership

• Respond to support requests

• Prevent fraud and protect the security of the portal

• Meet our legal and regulatory obligations

3. Manchester United Data Sharing

Where necessary, relevant membership information may be shared with Manchester United Football Club for purposes including:

• Official Supporters' Club administration

• Membership verification

• Ticket ballot administration

• Supporters' Club registration

• We only share information where necessary for these purposes.

• We never sell your personal information.

4. Legal Basis for Processing

We process your information under one or more of the following lawful bases:

• Your consent

• Performance of our membership agreement with you

• Our legitimate interests in operating MUMSC

• Compliance with legal obligations

5. Data Retention

We retain personal information only for as long as necessary.

This may include:

• Active membership records

• Historical membership records

• Verification evidence

• Audit logs

• Support correspondence

• Payment records

Retention periods are managed in accordance with our Data Retention Policy.

6. Security

We use appropriate technical and organisational measures to protect your information, including:

• Secure authentication

• Encrypted connections (HTTPS)

• Role-based access controls

• Audit logging of administrative actions

• Server-side permission enforcement

While we take reasonable steps to protect your information, no internet service can ever be guaranteed completely secure.

7. Cookies

The MUMSC Portal uses only essential cookies required for:

• Secure login

• Session management

• Fraud prevention

• Website security

We do not use advertising cookies or marketing trackers within the portal.

Please see our Cookie Policy for more information.

8. Your Rights

Under UK GDPR you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal information

• Restrict or object to processing where applicable

• Request a copy of your personal information

• Withdraw consent where consent is the legal basis

Some information may need to be retained where required by law or for legitimate administrative purposes.

9. Data Deletion Requests

You may request deletion of your personal information at any time. Portal members can submit a Data Deletion Request through the Support Centre. Each request will be reviewed individually by the MUMSC Admin Team.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical or operational changes.

Where significant changes are made, members may be asked to review and accept the updated policy before continuing to use the portal.

11. Contact

If you have any questions regarding this Privacy Policy or your personal information, please contact the MUMSC Admin Team through the Support Centre within the MUMSC Portal or send an email to info@mumsc.org